(NewsNation) — Amazon is expanding its virtual clinic by introducing telemedicine visits in all 50 states. The e-commerce giant aims to delve further into the healthcare sector.
Customers can now access Amazon’s virtual clinic through the company’s website or app at any time. They have the option to compare prices and response times before selecting a telemedicine provider from multiple choices.
This clinic, which does not accept insurance, initially launched last fall with a focus on text message-based consultations. This service is still available in 34 states. The new addition of video telemedicine will also be accessible in Washington, D.C.
Telemedicine, also known as virtual care, gained immense popularity during the COVID-19 pandemic as a convenient way to consult with doctors or address minor health issues remotely, such as pink eye.
Amazon’s clinic provides care for over 30 common health conditions, including sinus infections, acne, COVID-19, acid reflux, motion sickness, seasonal allergies, and various sexual health conditions like erectile dysfunction. Additionally, it offers birth control and emergency contraception.
The cost of messaging-based consultations on average is $35, while video visits are priced at $75, according to Amazon.
Prior to this expansion, anti-monopoly groups had urged the Federal Trade Commission to prevent the deal on the grounds that it would compromise patient privacy and bolster the retailer’s dominance in the market.
“The idea of Amazon entering the telehealth industry is actually a great concept because customers are demanding convenience,” commented technology expert Marva Baylor. “In terms of data, they fall under HIPAA regulations and comply with them, just like doctors, providers, and hospitals.”
Amazon is prohibited from accessing any private health information entered by patients. The company’s blog assures users that its privacy policy is robust, and it vows not to exploit customer information for financial gain.
“People are concerned about whether Amazon will use their data for advertising purposes. If you look at the FAQs and the contractual agreement they have with consumers, it specifically states that they will not use the data for advertisement,” Baylor explained.
The clinic can retain patients’ doctor’s records to share with another doctor, but experts advise patients to carefully review the fine print and opt out if they do not wish to have their information or records shared.