Coles issues statement over major issue with selected cards at all stores

Coles supermarket has issued a statement over a major issue with selected cards, affecting customers across the country.

The retail giant has confirmed that it has recently identified an issue with some MasterCards which is impacting the way shoppers make payments.

7NEWS.com.au understands that selected customers who have MasterCards with Westpac are unable to select their account – cheque, savings or credit – when going through the checkout.

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The issue means those affected are unable to withdraw cash at Coles registers – as well as pay for their items.

A Westpac customer recently took to social media to share their frustration over the issue.

“When is Coles going to allow cash out for Westpac customers at their stores?” the shopper asked in a new Facebook post.

Coles says it is working on a solution to the issue affecting selected MasterCard cardholders. Credit: Bloomberg/Bloomberg via Getty Images

“It’s been over a month now you’re ‘fixing the problem’.”

A Coles representative said the supermarket was working on a solution to fix the issue.

“We recently identified a technical issue that is affecting a small number of MasterCard users ability to select their account for payment,” a Coles spokesperson said.

“We are in the process of rolling out a fix across our stores and appreciate our customers patience while we rectify the issue.”

7NEWS.com.au understands that the issue should be rectified in stores this week.

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