In-N-Out Burger, the popular fast-food chain, has informed employees in five states that they will no longer be allowed to wear medical masks at work and may risk losing their jobs if they refuse to comply unless they have a note from their doctor.
A leaked company memo on Twitter reveals that this guidance has been implemented to “emphasize the importance of customer service and the ability to show our Associates’ smiles and other facial features while considering the health and well-being of all individuals”.
The new policy will take effect on August 14th for employees in Texas, Nevada, Colorado, Arizona, and Utah, unless they have a “specific medical condition or health concern that requires them to wear a mask”, along with a “valid medical note”.
Employees who refuse to comply may face disciplinary action, including termination of employment. However, this policy does not apply in California or Oregon, where it is prohibited for employers to ban employee masking.
In the past, In-N-Out Burger has faced criticism for its stance on Covid-19 recommendations. In 2021, the chain refused to check the vaccination status of indoor dining customers, resulting in the closure of five dining areas in Costa County, California, after authorities shut down its San Francisco outlet.
“In-N-Out Burger strongly believes in the highest form of customer service and to us that means serving all customers who visit us and making all customers feel welcome,” stated the company’s legal officer, Arnie Wensinger, at the time.