Amazon is expanding its virtual clinic, adding video telemedicine visits in all 50 states. This move demonstrates Amazon’s continued efforts to expand its presence in care delivery. Customers can now access the virtual clinic 24/7 through Amazon’s website or app. They can compare prices and response times and choose from multiple telemedicine providers.
The virtual clinic was originally launched last fall and primarily focused on text message-based consultations. Although text-based consultations are still available in 34 states, the clinic has now expanded to offer video visits as well. Amazon’s virtual clinic provides care for over 30 common health conditions and also offers treatment for erectile dysfunction.
The popularity of virtual care, also known as telemedicine, increased significantly during the COVID-19 pandemic. It continues to be a convenient option for patients to consult with doctors or address minor health issues such as urinary tract infections or pink eye.
Dr. Nworah Ayogu, Chief Medical Officer, stated in a blog post that the virtual clinic aims to eliminate barriers and help individuals manage their everyday health concerns. By offering messaging-based consultations at an average cost of $35 and video visits at $75, Amazon’s virtual clinic provides a more affordable alternative compared to traditional in-person visits with doctors.
While virtual visits improve access to healthcare, some doctors express concerns about potential care fragmentation and difficulties in tracking a patient’s overall health. This may occur if the patient’s regular doctor is unaware of virtual visits conducted with other providers.
In addition to virtual care, Amazon has ventured into the pharmacy industry with its Amazon Pharmacy business, allowing customers to purchase prescription drugs. Earlier this year, Amazon introduced the RxPass prescription discount program for Prime members. The company also made a significant move into in-patient care through its $3.9 billion acquisition of primary care provider One Medical. With this acquisition, Amazon gained access to One Medical’s 214 medical offices in more than 20 markets, expanding its capabilities in both in-person care and virtual visits.
Amazon CEO Andy Jassy, who took over from founder Jeff Bezos in 2021, sees healthcare as a growth opportunity for the company. With its virtual clinic, online pharmacy, and acquisition of One Medical, Amazon is making strides to establish a stronger presence in the healthcare industry.