The Amazon marketplace is a thriving platform for millions of sellers, but the fear of suspension looms large for these sellers, as it can lead to the loss of business overnight. Third-party sellers often turn to illicit brokers to help them recover their accounts. These brokers offer services like “Amazon Magic,” which includes gaining access to insiders who can remove negative reviews and provide information on competitors. The brokers charge fees ranging from $200 to $400 for these services. There are numerous groups on platforms like Telegram, WeChat, WhatsApp, and Facebook where such services are advertised. This black hat industry has emerged alongside the growth of third-party marketplaces like Amazon, causing the company to enhance its enforcement efforts due to the rise of counterfeiters and spammers. Facebook has also been identified as a platform where services like internal screenshot service are offered, highlighting account performance insight. Amazon has dealt with the issue of rogue employees taking bribes in the past, and brokers often reach out to insiders on LinkedIn. Amazon has an internal group dedicated to investigating employees suspected of leaking data and monitors social media platforms for abusive groups engaging in illicit activity. The company has zero tolerance for such behavior and reports it to law enforcement agencies. Despite Amazon’s efforts, these black hat service providers continue to proliferate. Services like accessing groups on encrypted chat apps may require an invitation. Telegram moderators proactively monitor the public parts of the platform and remove content that breaches terms of service. The Amazon Magic group on Telegram is public and offers screenshots of Amazon’s internal Paragon system, authenticated by credible sources. Services like annotations, attacks on competitors’ listings, and securing upvotes on reviews are available for a fee. Amazon sellers face significant challenges when suspended, costing them sales and potentially leading to bankruptcy. Account annotations act as an “insurance policy” for suspended sellers. The suspension process has also impacted legitimate consultants in the industry as sellers opt for buying data from black hat brokers. Amazon maintains that it has processes in place to help sellers avoid deactivation and get reinstated lawfully.
Amazon employees expose private information purchased by marketplace sellers via Telegram
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