Telecom regulator TRAI said that it has been receiving a number of call drop complaints from subscribers triggering the need to review existing quality of service (QoS) rules to measure network performance at the district level and bring 4G-5G services also under its ambit.
It said that the complaints from the subscribers regarding call drops and other network related issues has increased, especially after the rollout of 5G services. The authority noted that upon detailed analysis of quarterly QoS performance reports, has noted that d that due to long performance assessment period of a quarter over a large area like LSA, there may be pockets or areas experiencing poor quality of service due to averaging effect while service providers are meeting overall QoS benchmark at LSA level.
Accordingly, to have a closer view of the status of QoS, it is proposing monthly QoS performance reporting at State and UT level in addition to at LSA level. The QoS parameters and benchmarks for voice and data services are technology agnostic in present regulations. The relevant terminology for 5G services has also been updated in draft regulations to monitor QoS performance of 5G.
“As 4G and 5G networks are providing much wider coverage in the country compared to the 2G and 3G networks, stringent performance benchmarks, especially related to call drops, are preposed for 4G and 5G services to improve consumer experience,” it said.
The network availability is an important requirement for good QoS. Therefore, the performance against service provider’s network availability is proposed to be monitored at State and UT level to ensure that consumers get uninterrupted services.
To simplify the regulatory framework for QoS, it is proposed to have single regulation dealing with QoS standards for all voice and data services irrespective of their access medium i.e., for both wireline and wireless services. Accordingly, three regulations are proposed to be merged into single regulation.
It said that the complaints from the subscribers regarding call drops and other network related issues has increased, especially after the rollout of 5G services. The authority noted that upon detailed analysis of quarterly QoS performance reports, has noted that d that due to long performance assessment period of a quarter over a large area like LSA, there may be pockets or areas experiencing poor quality of service due to averaging effect while service providers are meeting overall QoS benchmark at LSA level.
Accordingly, to have a closer view of the status of QoS, it is proposing monthly QoS performance reporting at State and UT level in addition to at LSA level. The QoS parameters and benchmarks for voice and data services are technology agnostic in present regulations. The relevant terminology for 5G services has also been updated in draft regulations to monitor QoS performance of 5G.
“As 4G and 5G networks are providing much wider coverage in the country compared to the 2G and 3G networks, stringent performance benchmarks, especially related to call drops, are preposed for 4G and 5G services to improve consumer experience,” it said.
The network availability is an important requirement for good QoS. Therefore, the performance against service provider’s network availability is proposed to be monitored at State and UT level to ensure that consumers get uninterrupted services.
To simplify the regulatory framework for QoS, it is proposed to have single regulation dealing with QoS standards for all voice and data services irrespective of their access medium i.e., for both wireline and wireless services. Accordingly, three regulations are proposed to be merged into single regulation.
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