Accordingly, it has extended the standard warranty and annual maintenance contract period for vehicles in the affected region.
Tata Motors has also set up a 24×7 helpdesk 1800-209-9292 enabling customers to reach out to them. “The helpline serves as a central hub for emergency assistance offering timely support,” a company statement said on Saturday.
A dedicated road assistance team has also been established to handle cases, prioritising based on customer call dates and area accessibility. “This ensures a streamlined response to the unique needs of each affected customer,” the statement said.
Free towing assistance has also been set up for customers, providing a crucial lifeline during these challenging times.
“Additionally, the company has deployed Flatbed Bed Trucks, Under wheel Lifts, and more towing vans to enhance on-ground resources, reinforcing our commitment to provide robust towing assistance,” the statement added.