As Prime Minister Justin Trudeau carried out a major cabinet shuffle, he also introduced a new role called the minister of citizens’ services. However, when asked about the specifics of this role, the newly appointed cabinet minister, Terry Beech, was not entirely clear. He stated that this role is responsible for providing services to citizens across the country and will oversee elements of Employment and Social Development Canada, as well as some aspects of digital governance. Beech admitted that he had just received a list of bullet points outlining the responsibilities and would provide more detailed answers after being fully briefed. It is unclear how this new role will impact the Liberals’ political prospects, but Jennifer Robson, a political management professor at Carleton University, believes that delivering effective services to Canadians can help the party. The appointment of this role may be a response to frustrations and failures in government service delivery during the pandemic. Last year, the government faced backlash for delays in issuing passports, leading to a task force being formed to address the issue. Robson suggests that the government needs to ensure its service delivery aligns with citizens’ expectations. The Prime Minister’s Office stated that the new minister will have a “cross-government focus on anything that touches Canadians directly,” including passports, dental care benefit filings, and employment insurance. The appointment may also be an attempt to counter the Conservative party’s criticism of the government. Beech’s role is expected to involve overseeing files that have a significant impact on people’s daily interactions with the government, including matters that affect their financial well-being. As someone who has garnered a reputation for excellent customer service as an entrepreneur, Beech expressed enthusiasm for providing the same level of service to Canadians nationwide. The Prime Minister is set to release new mandate letters for his ministers, which will provide further clarity on their responsibilities. However, Robson emphasizes that the role of the citizens’ services minister needs to go beyond mere rearrangement of words and have substantial impact.
Trudeau appoints new cabinet minister for citizens’ services – What are their responsibilities?
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