All Uber users can access a breakdown of their average rating in the Uber app’s Privacy Center, where they will get to see how many drivers have given them a stellar 5-star rating, how many handed out the dreaded single star, and everything in between.Here we’ll tell you how you can uncover the mysteries of Uber rating system and how it can be important for boking a ride.
To check ratings breakdown in the app:
- In the settings menu, tap privacy and then Privacy Center.
- In the Privacy Center, swipe to the right and click on the “would you like to see a summary of how you use Uber” tile.
- Scroll down to the “browse your data” section and tap on “View my ratings” to see the breakdown.
- In addition to viewing your ratings, users can also review their past trip information, payment details, control marketing preferences and more in the Privacy Center.
Why ratings are important
Just like you check a driver’s rating before making a decision to ride with him, drivers also check user rating. We TOI tech team checked it with a few drivers and found that some drivers do look at the riders’ rating before accepting the trip.
“I check the rating before accepting the trip. If the rating of a passanger is low, I avoid taking a trip,” a driver told one of the members of TOI tech team.
Other drivers claimed that they don’t look at rating before accepting the trip and make decision on the basis of how much they are making from a trip.
How to improve your rating?
Both riders and drivers have the ability to rate one to five stars on a trip. The rating is the average of last 500 trips. If you want to help improve your rating, as per Uber, drivers have shared some of the top reasons they hand out fewer stars:
- Drivers shouldn’t have to clean up after you so make sure to take trash and any other belongings with you.
- Drivers value their time and they shouldn’t have to wait for you which means users should be ready to go when the driver arrives. Uber provides a 5-minute waiting time, after that that charges are applied on per minute basis.
- Just like any other person, drivers also expect respect.
- Drivers also say that they have consistently cited door slams as a reason why they deduct stars.